Welcome to DesiMochi Seller Account

We are excited to welcome you into our community of amazing sellers. Desimochi is your direct connection to millions of happy customers eager to discover unique and special products, just like yours.

Getting started is easy! We will walk you through your seller account setup and product listing step by step. We'll make the process smooth and hassle-free for you. Therefore, let your creativity out and show your talent, and just look at how your business will grow!

Now before you start selling, you need to have all your details and documents handy. Here is the checklist of all that is required to start registering as a Deshi Mochi seller :

Products Listing

A product listing on Desi Mochi is like your shop window for millions of potential customers. It's a detailed description of your item, complete with images, specifications, and pricing information. A well-crafted listing can attract buyers and increase your sales.

• Product Name: Tell people what your product is.
• Product Description: Explain what your product does and why it's great.
• High-Quality Pictures: Show your product from all angles.
• Product Price: Check other similar products to set a good price.
• Details: Give information like size, color, and material.

Delivery and Payments

When you receive an order for your product, you are notified via email. You can also check the order update on the Desi Mochi Seller panel.

• Accepting the order
• Receive payment for the product.
• Send Invoice to the customer.

Desi Mochi ensures timely payments directly into your registered bank account, which you provided during the Desi Mochi account creation process. You can receive your payments as fast as 7 days from the date of dispatch. You can view your deposited balance and future payments on the Desi Mochi Seller Dashboard.

Customer Service Guidelines

• Respond to customer inquiries and concerns as soon as possible.
• Use clear and concise language when communicating with customers.
• Actively work to resolve customer issues and concerns.
• Show empathy and understanding towards customer frustrations.
• Maintain a positive and helpful attitude, even in challenging situations.
• Follow up with customers to ensure their issues have been resolved.
• Encourage customer feedback and use it to improve your service.
• Provide ongoing training to customer service representatives.
• Use customer service tools like help desks and live chat to improve efficiency.
• Communicate your customer service policies and procedures.