Terms & Conditions

Open-Box Delivery

Open Box Delivery is a service offered by the delivery partner of Desi Mochi wherein the product packaging (primary as well as secondary) is physically opened in front of the customer at the time of delivery. This facility enables the customers to verify/inspect the product before accepting it for delivery. In the case of a product missing, wrong product received, damage, or an accessory missing, the customer can reject the product at the doorstep, and a refund will be initiated.

Detailed Terms & Conditions of Open Box Delivery

  • This option for Open Box Delivery is available on all the products
  • The Open Box Delivery is available both for Cash on Delivery (COD) and Prepaid orders.
  • After Placing the Order, the customer will receive the OTP when the product is out for delivery. Customers will receive OTP in SMS as well as they can see this on their order details page.
  • At the time of delivery, the customer or the recipient of the product needs to share the last four-digit number of the delivery phone number or primary account phone number with the Delivery executive to initiate the OBD process. If the customer opted for COD, then they need to make the payment first and then the OBD process will be initiated by the delivery executive.
  • The customer will then inspect the ordered product in the presence of the delivery executive, and accept the order only if received is what they ordered and if the product is in good condition and not damaged.
  • Post the verification, customers shall be required to share the OTP with the delivery executive to acknowledge the confirmation that he/she has inspected the product before getting it delivered.
  • If the ordered product is not intact, or damaged or it is the wrong product. The product must be handed over to the delivery executive which shall be returned, and the refund will be initiated immediately. In case of Cash on delivery, cash will be refunded immediately by the delivery executive. In the case of prepaid, the money will be credited within two business days.
  • If the product is damaged, the customer should decline the shipment.

FAQs of DesiMochi Open Box Delivery

Open-box delivery is a service that lets you inspect the contents of your order before accepting it. If you choose this option, the delivery person will open the package and show you what's inside to make sure it's the right item and in good condition. This way, you can be sure you're getting exactly what you ordered.

An open box delivery is a method of delivering a product so that not only can the customer inspect it before accepting it, but in some cases, this type of delivery can be beneficial to both the customer and business:

Transparency: Before a purchase, customers are able to visually inspect the state and build the quality of the used product. This might lower remorse on the part of a buyer. Instant gratification: Customers do not have to wait until they unbox the product in order to check on its state. Decreased

Returns: If the product is lost, damaged, or wrong, then clients can reject the product and this means fewer returns and relevant costs.

Try before you buy: With open-box delivery, you can see the product in person and make sure it's right for you before accepting it. Opening a Box delivery niche can differentiate your brand in front of other competitors out there.

Delivery person arrives: The delivery person will arrive at your doorstep with your package.

Open box inspection: If you've chosen an open box inspection, the delivery person will open the package and show your product.

Verify the order: Check to make sure the item is what you ordered and that it's in good condition.

Accept or decline: If you're satisfied with the product, accept the delivery and share Otp. If not, you can decline the delivery.

Open-box products are carefully inspected and graded to ensure they meet our quality standards. They are usually in excellent condition with minimal or no signs of wear and tear. However, there may be minor imperfections.

Yes, open-box products typically come with the same warranty as brand-new products. Please check the specific warranty details for the product you're interested in.

Open Box Delivery is a Free service for Consumers.

Yes, you can typically return an open-box product within a specified timeframe. However, there may be additional fees or conditions associated with returns. Please refer to our return policy for more information.

Open Box Delivery will only be available for select pin codes. If your order is eligible for OBD, you will get an option to select Open Box Delivery on the Order Summary page.

You should always complete the payment before availing of Open Box Delivery. In case you find the product is missing, damaged, or completely different from what you ordered you can return the product immediately and get a refund on it.

In case you find the product to be missing, damaged, or completely different from what you ordered, please ask the Wishmaster to take it back immediately. In the case of COD orders, you'll get your refund immediately from the Wishmaster. In the case of prepaid orders, you'll get a refund credited to your account according to the Seller's returns policy.

No, you can only get a refund in case the product is deemed not acceptable.

DesiMochi Seller Support

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+91 80054722031
[email protected]
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