Seller Policies of

Desimochi.com

Become a Desimochi seller and join the community of Shoe sellers who are growing their business everyday

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Know the Policies of DesiMochi

Onboarding Requirement?

  • Visit the Desi Mochi website
  • on the "BECOME A SELLER” button
  • Fill in the required information fields on the registration form. This includes: Name, Mobile Number, Email Address and Password
  • Verify with OTP
  • After verification with OTP from Email and Phone number Follow the on-screen instructions
Required Company Details
  • Company Name
  • Company Email
  • Website Link
  • Phone Number
  • GST Number
  • PAN Number
  • Address
  • Logo
Contact Person Details
  • Name
  • Email
  • Phone Number
  • Designation
  • PAN Number
  • Name
Business & Bank Details
  • Return Policy
  • Return Days
  • Replace Policy
  • Replace Days
  • Bank Name Number
  • Bank Account Number
  • Bank IFSC Code
Required Company Documents
  • GST Registration
  • Company Registration Document
  • Contact Person Adhar Card
  • Contact Person PAN Card
  • Company PAN Card
  • Cancel Cheque
  • Trademark Certificate
  • Signature
For Brand Registration Seller need Brand Approval letter from the parent company.
Add an Address for the Business which will be publically visible and add warehouse address for pickup and drop.

How You Get Payment?

  • Visit the Desi Mochi website
  • on the "BECOME A SELLER” button
  • Fill in the required information fields on the registration form. This includes: Name, Mobile Number, Email Address and Password
  • Verify with OTP
  • After verification with OTP from Email and Phone number Follow the on-screen instructions
Required Company Details
  • Company Name
  • Company Email
  • Website Link
  • Phone Number
  • GST Number
  • PAN Number
  • Address
  • Logo
Contact Person Details
  • Name
  • Email
  • Phone Number
  • Designation
  • PAN Number
  • Name
Business & Bank Details
  • Return Policy
  • Return Days
  • Replace Policy
  • Replace Days
  • Bank Name Number
  • Bank Account Number
  • Bank IFSC Code
Required Company Documents
  • GST Registration
  • Company Registration Document
  • Contact Person Adhar Card
  • Contact Person PAN Card
  • Company PAN Card
  • Cancel Cheque
  • Trademark Certificate
  • Signature
For Brand Registration Seller need Brand Approval letter from the parent company.
Add an Address for the Business which will be publically visible and add warehouse address for pickup and drop.

Return & Replacement

Here are the key points on Desimochi’s return and replacement policy for sellers:

1. Eligibility for Return and Replacement:
  • Defective or damaged products: Products with manufacturing defects or damages during delivery are eligible for return or replacement.
  • Wrong item delivered: If a customer receives the wrong product (wrong size, color, or model), they can request a return or replacement.
  • Size or fit issues: Shoes that do not fit the customer as expected can be returned, provided they are unworn and in their original packaging.
2. Timeframe for Returns:
  • Customers typically have a 7 day window to initiate a return or request a replacement, depending on the specific terms set by Desimochi.
  • Sellers must honor returns within the stipulated time, and any delays in processing may result in penalties or negative ratings.
3. Condition for Accepted Returns:
  • The returned product must be in unused condition with original tags, packaging, and any accessories included.
  • Damaged or heavily worn shoes will not be accepted unless the defect was caused by the manufacturer or delivery process.
4. Return Shipping Costs:
  • For defective or incorrect products, the return shipping costs are typically covered by the seller.
  • For size exchanges or customer-initiated returns, the customer may be responsible for return shipping, depending on the seller’s policy.
5. Refund Process:
  • Once the returned item is received and inspected by the seller, a full refund or store credit is issued to the customer.
  • Refunds should be processed promptly within 7-10 business days after receiving the returned item.
6. Replacements:
  • If a replacement is requested, the seller must dispatch the correct item within the agreed timeframe after receiving the returned product.
  • The replacement item should be identical to the original, unless agreed otherwise (such as a different size or color).
7. Non-returnable Items:
  • Some items, like custom-made or heavily discounted shoes, may be marked as non-returnable if stated clearly in the product listing.
8. Communication and Customer Support:
  • Sellers are required to maintain clear communication with customers during the return and replacement process to ensure customer satisfaction and trust.

What Can Be Sold on Desimochi?

On Desimochi, sellers are allowed to sell the following types of products:

Footwear
  • Casual shoes (sneakers, loafers, etc.)
  • Casual shoes (sneakers, loafers, etc.)
  • Sports shoes (running shoes, trainers, athletic footwear)
  • Sandals and slippers (flip-flops, open-toe sandals, slides)
  • Boots (ankle boots, knee-high boots, hiking boots)
Footwear Accessories:
  • Insoles and inserts (comfort, orthopedic, arch support)
  • Insoles and inserts (comfort, orthopedic, arch support)
  • Shoe laces (various styles and lengths)
  • Shoe bags and storage solutions
Branded Footwear: Shoes directly sourced from popular, well-established brands or authorized distributors.
Custom-made or Designer Shoes: Unique, handcrafted, or designer shoes, provided they comply with authenticity and quality standards.

Privacy and Protecting Personal Information

  • Collecting only necessary information: Sellers should collect only the essential personal information needed to process orders, such as shipping addresses and contact details, and avoid asking for unnecessary details.
  • Protecting customer data: Sellers must implement appropriate security measures (e.g., encryption, secure servers) to protect customers' personal data from unauthorized access, breaches, or cyberattacks.
  • Not sharing customer information: Sellers are not allowed to share, sell, or distribute customers' personal information with third parties without explicit consent, except for shipping or payment processing purposes.
  • Respecting user privacy preferences: Sellers must comply with customer preferences regarding communication, marketing, and how their data is handled. Opt-in mechanisms should be used for promotional communications.
  • Compliance with privacy laws: Sellers must adhere to data protection regulations such as GDPR or local laws governing customer privacy and data usage. Ensure transparency about how data is collected, used, and stored.
  • Deleting customer data upon request: If a customer requests their personal information to be deleted after a transaction, sellers must comply promptly and ensure the data is permanently erased from their systems.
  • Secure payment processing: Sellers should use trusted payment gateways to ensure that customers' financial data is processed securely and is not stored or misused.

    • What Not to Do on Desimochi Seller Account?

    Here are some points to guide sellers on what they are not allowed to do on Desimochi,

    • Selling counterfeit products: Sellers must not offer counterfeit or imitation products. All shoes must be authentic and sourced directly from the brand or authorized distributors.
    • Violating pricing policies: Sellers are not allowed to set prices significantly higher than the market standard or engage in price gouging. Competitive and fair pricing is required.
    • Posting misleading product descriptions: Sellers must not provide false or exaggerated information in product descriptions, such as fabricating shoe features, quality, or brand origin.
    • Failing to adhere to shipping and delivery commitments: Delays in dispatching products beyond the listed shipping timeframe without customer communication or valid reasons are prohibited.
    • Offering non-shoe products: Desimochi is focused on footwear. Sellers must not list unrelated products like clothing, accessories, or other non-footwear items.
    • Infringing on another seller’s intellectual property: Using copyrighted images, brand logos, or descriptions from other sellers without permission is strictly prohibited.
    • Abusing customer reviews: Manipulating product reviews, either by posting fake positive reviews or sabotaging competitors with false negative reviews, is not allowed.
    • Breach of Desimochi's return policies: Refusing to honor the platform’s return and refund policies without proper cause is a violation.

    Closing Seller Account

    Request Closure of your account and deletion of your personal information. You can submit a request to permanently close your Desi Mochi account and have your data deleted.

    • Go to the "Close Your Desi Mochi Account" page. You can usually find this link in your vendor panel settings or on the Desi Mochi website's main page.
    • Sign in to the account you want to close. Enter your email address and password.
    • Review your account details. Make sure you're closing the correct account. Check the products and services associated with it.
    • Choose a reason for closing your account. Select the option that best describes why you're closing your account from the drop-down menu.
    • Confirm your decision. Check the box next to "Yes, I want to permanently close my Desi Mochi account and delete my data."
    • Click "Close my Account." This will initiate the process of closing your account and deleting your personal information.

    Important Notes:

    • If you have more than one Desi Mochi account, repeat these steps for each account you want to close.
    • We'll send a confirmation email or text message to the address associated with your account. You must reply within 5 days to verify your request.

    What happens after closing your account:

    • Your account will be permanently closed, and you won't be able to access it anymore.
    • Your personal information will be deleted from our systems.
    • If you decide to use Desi Mochi again in the future, you'll need to create a new account.

    Help & Support

    Personalized Mentoring
    Data Analysis Assistance
    Branding Consultation
    Legal and Tax Guidance
    Seasonal Selling Strategies
    Community Building
    Predictive Analytics
    Risk Assessment
    Product Photography
    Packaging Design

    DesiMochi Seller Support

    Available 24*7

    +91 80054722031
    [email protected]
    Seller Help

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